Cultivate Clean Privacy Policy

Last updated: 6th September 2025

Cultivate Clean (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and protect your details when you engage with us online or offline.

1. What information we collect

We may collect personal information directly from you when you:

Make an enquiry or book a service

Join our mailing list or complete a form on our website

Enter a competition or promotion

Apply for or accept employment with us

Engage with us via Facebook, Instagram, or other digital ads

This information may include:

Name

Contact details (phone, email, address)

Service preferences and home information relevant to cleaning

Payment details (where applicable)

Employment history and reference information (for staff and applicants)

Any other details you choose to provide

2. How we use your information

We only use your information for purposes directly related to our business, including to:

Provide and manage cleaning and housekeeping services

Communicate with you about bookings, enquiries, or employment

Process payments and manage accounts

Send occasional updates, offers, or newsletters (with your consent)

Administer competitions and contact winners

Meet our legal, tax, and employment obligations

We will never sell your information to third parties.

3. How we store and protect information

Your personal information is stored securely in line with Australian Privacy Principles. We take reasonable steps to protect against misuse, loss, unauthorised access, or disclosure.

Electronic records are password-protected and accessible only to authorised staff. Paper records (if any) are stored securely.

4. Sharing information

We may share your information only when necessary to:

Deliver our services (e.g. with trusted staff who are police-checked and bound by confidentiality)

Meet legal obligations (e.g. taxation, employment law, insurance)

Use service providers who support our operations (e.g. payment platforms, scheduling software, or email systems)

These providers are carefully selected and required to handle data responsibly.

5. Marketing and communications

When you give us your details (through our website, Facebook ads, competitions, or otherwise), you consent to receiving communication from us. You may opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.

6. Your rights

You have the right to:

Access the personal information we hold about you

Request corrections if your details are inaccurate or out of date

Withdraw consent from marketing communications

Request that your information be deleted, subject to legal or contractual obligations

To exercise these rights, please contact us at [[email protected]].

7. Cookies and digital advertising

Our website and ads may use cookies and similar technologies to improve your experience and measure performance. Facebook and other platforms may also collect data via our ads in accordance with their own privacy policies.